Shipping policy

Processing Time

All orders are processed within 1–3 business days after payment is received.
Orders placed on weekends or public holidays will be processed the next working day.

Shipping Rates & Delivery

We currently ship within the United Kingdom and selected international destinations.
Shipping costs are calculated at checkout based on your location and order weight.

Estimated delivery times:

UK Standard Delivery: 2–5 business days
Europe: 5–10 business days

Please note that delivery times may vary depending on courier performance and customs processing.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (if applicable).

Customs & Import Taxes

International orders may be subject to import duties or taxes.
These charges are the customer’s responsibility and are not included in the product or shipping prices.

Delays or Lost Parcels

If your order is delayed or lost, please contact us at nokki.team@gmail.com.
We’ll do our best to locate your parcel or arrange a replacement if necessary.

Incorrect Shipping Information

Please double-check your address before confirming your order.
We cannot take responsibility for lost parcels due to incorrect shipping details provided by the customer.

Need Help?

If you have any questions about your shipment, email us at nokki.team@gmail.com.